Remote support has some great benefits, especially for 24-hour businesses like hotels. The prospect of instant issue resolution and troubleshooting is mouth-watering for any hotel owner who demands the highest standards of hotel technology management services.
In our previous article, I already covered the amazing benefits of contracting a hotel technology provider to deliver remote support to your hotel. Today, we will take a brief look at five outstanding ways remote support brings efficiencies to your hotel.
Faster Issue Resolution Times
The most obvious efficiency that kicks in as soon as remote support begins their work, is time savings. Due to their experience handling multiple issues across different hotels, remote support representatives they can offer an instant resolution to routine issues.
For more complex issues, specialist hotel support representatives offer more insight and knowledge also because of their vast experience. You can be assured of superior issue resolution with proactive upgrades to reduce downtimes to a minimal.
Both in-house staff and remote support engineers experience improved productivity. Since the engineers are working directly on the system and see the actual problem they can resolve issues faster with better information.
Similarly, in-house I.T. staff and office staff are also motivated to learn about the issue and how to handle it on a routine basis. This allows them to efficiently resolve the issue themselves and makes them more productive at other simpler tasks.
Better Analysis & Reporting
Remote support delivers better root-cause analysis and reporting thanks to engineers’ direct observation of the issue. The remote support representative can see vulnerabilities as they have occurred at the hotel.
The engineer can better analyze and diagnose the issue, leading to a highly desirable solution. Reporting is, therefore, clearer, more subjective, and meaningful providing senior management a precise incident report.
On the Job Training & Experience
Having remote support for your hotel enhances the knowledge of both the support engineer and hotel staff. It is, as they say, a by-product of support.
In-house staff can watch, learn and duplicate the expert’s solution in an orderly step by step process. This also reduces the need to constantly call remote engineers for help, allowing staff to resolve routine issues as they have learned.
Working on real-time systems and vulnerabilities enhances the service delivery and work experience of the remote engineer tenfold. With existing knowledge of hospitality technologies, the engineer can enhance their knowledge base working on various problems, resolving them with great finesse.
Great Guest Technology Experiences
Possibly the most important efficiency is achieved through greater customer satisfaction and loyalty achieved through unparalleled guest technology experiences. Hotel staff and remote support engineers work together to ensure that no matter what the problem, guests receive faster, accurate and delightful resolutions to complaints.
Business Continuity is a prevailing concept in today’s highly competitive business environment. Remote support is one of the most essential pillars in strategically developing better continuity contingency plans.
For more interesting reads about hotel technology management remember to bookmark our blog. To learn more about our remote support services have a chat with our business development team now.
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