Hotels and resorts are now loaded with technology, from basic QR code technology to more complex data management systems, every hotel is hosting some tech to assist guests during their stay.
Technology has become essential for even small & medium sized hotels to survive and deliver unhindered guest experiences to travelers. In addition, a chunk of operations including inventory management, revenue management, staff management, and maintenance management are being delegated to automation for the foreseeable future.
The heavy reliance on technology does require hoteliers to be proactive and have a sound on-site support provider or personnel lined up for immediate assistance. Since hotels are 24 hour concerns, and in the middle of a recovery phase, it is essential to keep all technology systems operational at all times.
Imagine what happens if the QR code check-in systems or guests Bluetooth door locks malfunction for even a minute in a modern hotel?
I can, it’s going to be a catastrophe!
Guests will consider staying at a better hotel next time, with a massive loss of revenue for the hotel during times of a severe crunch due to COVID19.
On-site technical support is one of the core pre-requisites of automation and digital guest services in hotels. This is usually a managed service offered by a hospitality technology management provider or a dedicated IT professional, where an engineer physically visits the hotel to deliver the support service.
Onsite IT support for hotels is unique for each individual asset, and depends on the variety of tech hosted by that particular property. Not only do onsite engineers require specialized skills, but also require the business acumen to understand the severity of downtimes in hotels.
With a chunk of guest services now being performed through digital means, it is essential to have a managed onsite engineer handle IT support for hotels.
Specialist hotel technology management companies can offer numerous benefits to hotel operators allowing them to concentrate on business while taking care of the daily nitty gritties of technology systems.
Onsite IT support is fundamental to keep hotel technology stacks operational. Multiple hardware that deliver essential services including internet, entertainment, security, door locks, QR code and other services require hands-on management to keep them operational.
Software based issues are another common and highly critical support issue usually reported in hotels. An onsite support engineer is simply crucial to diagnose issues and ensuring that all software services are working in cohesion.
Cost is one of the major concerns for hotel operators in post pandemic times. A professionally managed onsite IT engineer delivers exactly that, cost efficiency. Since the engineer is managed and paid by the hotel technology management provider, the hotel does not incur the lavish costs of contracting a freelance engineer every time something malfunctions.
An onsite IT engineer is especially helpful in times of emergencies and technology disasters. An onsite support engineer can easily resolve complex issues, while taking necessary steps to restore hotel technology systems as quickly as possible.
Finally, personalized service or white glove IT support service is a popular concept taking roots in hotels. This concept establishes proactive security, compliance, maintenance, and monitoring of hotel technology consistently.
AHT Inc. Onsite IT Support
AHT Inc. specializes in assisting hotels deliver consistently excellent service to their guests with our breakthrough White Glove onsite IT support.
Our engineers constantly monitor hotel technology systems to ensure all tech is secure and compliant. In addition, our proficient engineers deliver leading “digital hands” services with a cutting edge set of tools to ensure hotel technology is performing at peak levels.
From simple internet problems to more complex property management system issues, AHT Inc. engineers are equipped with the latest knowledge and skills to resolve technology issues 24 hours a day.
Our white glove support services also include dedicated engineers assigned to individual properties. This ensures hotels receive immediate assistance when a technology issue arises.
AHT Inc. also offers a three tier onsite support infrastructure, with immediate access to senior engineers in case the issue is escalated. Hotel operators can benefit from specialist engineers for PMS, Network management, security systems, internet issues, Bluetooth based services, QR code management, robotics, mobile app management, and entertainment systems to name a few.
The growth of technology systems within hotels demands proactive support to be available in case of an issue. It is essential for hoteliers to keep technology systems synergized and secured, especially in the case of data breaches and cybercrime.
To learn more about our leading onsite IT support services, connect with our team today. You can talk to us over our 24 hour Live Chat and over the phone at 510-900-5990 (Mon to Fri 9 AM to 6PM).