5 Impactful Advantages of Conducting Technology Gap Analysis in Hotels

The US hospitality industry is experiencing a rise in automation and digitization as operators seek the road to recovery towards 2019 statistics. Lightspeed’s 2021 “Global State of Hospitality Industry Report” also identified that:

“Eighty-seven percent of industry operators, owners or managers believe technology adoption has been critical for survival throughout the COVID-19 pandemic…”

Most hoteliers will definitely ask at this moment, so where do we begin the technology migration exactly?

The simple answer to this question is, with a hotel technology gap analysis or technology gap assessment.  

What is a Hotel Technology Gap Analysis ?

A professional hotel technology gap analysis includes a comprehensive comparison of the hotel’s IT assets and integrated guest technologies. This comparison or assessment allows hotel operators to determine the existing health of technology and address where problems exist in their service design.  

The hotel technology gap assessment document is created to determine the optimal use of their existing IT assets & technology systems. This optimization of technology allows hotels to maintain their service quality, while enhancing staff productivity and back office operations.  

At AHT Inc. our technology gap assessment goes beyond answering what, how, where, and when. Our signature hotel technology gap assessment is a detailed audit that establishes the reliability, security, and productivity of hotel technology systems & IT assets. 

The AHT Inc. technology gap assessment covers three important aspects of hotels, providing operators a clear picture of their entire technology infrastructure. These three aspects include:

  • Back Office & Guest Technology Analysis 
  • Network Audit and Security Analysis 
  • Technology Liability Management 

Due to the regularly evolving nature of technology the AHT Inc. technology gap assessment also emphasizes to hotel operators to invest in future proof and scalable tech. The AHT Inc. health report provides hoteliers crucial insights including;

  • Technology Health Report 
  • Compliance & PCI Compliance Reports  
  • Cybersecurity & Network Management Reports
  • IT & Technology Liability Reports
  • Technology Action Plan 

5 Impactful Benefits of Conducting Hotel Technology Gap Analysis

A Hotel technology gap assessment can be integral to the success of hotels post-COVID19. Single handedly, this simple analysis can identify liabilities, performance issues, staff demotivators, and other aspects of technology that can improve service quality in hotels. 

Real life case studies identify five unique benefits of conducting a hotel technology gap analysis. These include:

  1. Better IT & Technology Investment Decisions & Budgets 

The hotel technology gap analysis clearly identifies the priority of investment decisions, and allocation of budgets for technology assets. At AHT Inc. our post-analysis report also provides hoteliers a road map with budgets and vendor quotes to decide upon various technology investments. 

  1. Simplified Technology Infrastructures 

The technology gap assessment is a great evaluation tool to identify underutilized and redundant technology in hotels. The tech gap analysis allows the CTO to simplify network infrastructures, remove time consuming processes, and non-compliant tech from the hotel service design.  

  1. Identifying Information Technology Liabilities 

Data breaches, card theft and hacks are on the rise, therefore hotels should be on alert from technology liabilities. A professional tech gap assessment can identify in real time the threats to hotel IT assets and guest technologies. 

This allows the CTO to take proactive measures to secure local databases, banking information, and Payment systems against prevailing liabilities. Gap assessments are also a quick way to identify hardware & software compliance to assure complete liability coverage. 

  1. Improved Staff Collaboration & Communication

Technology gap analysis is a superb way to simplify staff collaboration and communication. 

By identifying existing processes and technology that staff use, hoteliers can enhance productivity by upgrading staff tools like task management mobile apps, cloud PMS access, remote staff work software, and other digital tools.  

  1. Faster Guest Services & Sleeker Back Office Operations

Technology gap analysis makes technology systems sleeker and faster allowing hotels more versatility through various tools. The digital check-in service for instance not only reduces guests’ wait times but also the time taken by a staff member to onboard the guests. 

The gap assessment also makes the back office more versatile by introducing tools like cloud PMS access and remote work tools. Managers can track staff tasks through mobile based PMS solutions, improving the entire hotel service infrastructure. 


I hope you enjoyed this edition of our blog. 

For more intriguing reads, news and hospitality insights remember to visit our blog again. 

Connect with our team now to know more about technology gap assessments, technology management services, and managed IT support for hospitality businesses.