Technology is offering hotel owners the opportunity to deliver outstanding guest experiences across the world. From operations management to marketing, hotel owners are rapidly migrating towards technology solutions that enhance profitability and…
Prioritizing Technology Management Challenges Ahead of COVID19 Hotel & Resort Reopenings
Hotels and resort owners are finally breathing a sigh of relief as they reopen with strict rules in place from the US government. While there is an aura of positivity running across…
Data Driven Hospitality Is the Future for Hotels & Resorts In COVID19 Aftermath
Yes, we have been here before. Big data and A.I were predicted to become a core aspect of business years before the pandemic even began. Microsoft, Google, Facebook, Twitter and others had…
2020 Guest Research Highlights The Pivotal Role of Technology in Hotels & Resorts
Hoteliers have already predicted the winds of change with Marriott, Hilton, and other global hospitality groups automating a fair share of their in-house services. The mobile was identified, almost a decade ago,…
Technology Gap Analysis in Hotels & Resorts is the First Step to ITIL Success
The Information Technology Infrastructure Library (ITIL) is a comprehensive set of practices & guidelines designed for the effective and efficient implementation of IT service management in organizations. These ITIL best practices inspired…
Conducting Post-COVID19 Technology Gap Analysis in Hotels & Resorts
Hotels and resorts have finally reopened across the United States, but with strict COVID19 safety rules in place. While smaller hotels are coping with fewer staff and limited technology operations, upper scale…
Hotel Technology Beyond 2020 – US Hospitality’s New Challenge and Automation
Remarkable news comes from the Marriott Group as they reopen their 350 properties across China. The group reported that business travel is returning with successful reopenings leading to almost 40% occupancy rate,…
Managing Hotel & Resort Technology as US Hospitality Businesses ReOpen with New SOPs
Hotels, resorts, and country clubs will finally reopen in the US with different states enacting specific rules for both travelers and hospitality businesses. As the industry looks for stability organizations including the…
The Greatest Of Hospitality Technologies Cannot Succeed Without Factoring The Guest Experience
Hospitality businesses including hotels, resorts, and country clubs are highly reliant on technology to gain a competitive edge. From self-check-in machines to advanced room service robots, the hotelier seeks to create an…
Hotel Technology Management in the COVID19 Decade
Even as cases rise in the US, some businesses simply cannot afford to close down. Hotels, resorts, and other hospitality businesses already seeking relief from the government will now have to reopen…