Hoteliers can identify COVID19 risks and liabilities through professional technology gap assessments.

Hospitality businesses are getting used to the new normal, adopting new ways to deliver services and keeping human interactions at minimum. The keywords for hoteliers right now are, “health safety.”  US hoteliers are quickly noticing the massive benefits of automation and digitization to assist guests during the hospitality experience. Mobility tools, robots, tablets, smart rooms,…

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5 Ways to Improve Hotel Guest Trust Through Technology Amid COVID19

Hospitality businesses are patiently waiting for the COVID19 infection to subside and for travel to begin. In the meantime asset owners have gone back to the board room to figure out new service designs for a more contactless hospitality experience.  Technology & automation was already the future for hospitality with rapid innovation since the last…

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How to Keep Employees and Your Organization PCI Compliant

In March, the PCI Council instructed businesses to perform remote compliance assessments with added quality assurance checks. By May, the PCI SSC and the US chamber of Commerce alerted businesses for increased cases of “Skimming Attacks.” Significant budget cuts and severe layoffs have rendered hospitality owners to move to survival mode. Increase in COVID19 infection…

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3 Advantages of Using Mobile Keys at Your Hotel

Smartphone applications are quickly gaining popularity amongst some of the biggest hotel franchises across the world. Major franchises including the Marriott Group, Sheraton, Hilton, etc. are all integrating popular features like check-in & checkout, room service, housekeeping, and mobile room keys with their local mobile apps.  Business Insider UK reported back in 2017 that offering…

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Managing Onsite Technology Support for Hotels During the COVID19 Pandemic

A large number of US hotels had already begun the transition towards a more technology assisted experience for their guests. Today the simplest of US lodging businesses feature at least three to five technology services for guests.  Guest technology services may include digital payment systems, POS machines, business centers, camera surveillance, websites & mobile apps,…

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Guest Service Technology – The Primary Focus of US Hotel & Resort Investment in 2021

In a discussion with financial analysts Hilton CEO, Chris Nassetta commented that “A full recovery will take time, and it could take several years to return to the hotel demand levels we experienced in 2019. But as we shift our focus to the future, we are incredibly confident about the long-term prospects of the business…

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