In the article, ‘True Gen’: Generation Z and its implications for companies on McKinsey&Co., Tracy Francis and Fernanda Hoefel discuss how the Millennials and Gen-Z are changing the way we interact with…
Understanding Service Recovery and Its Impact On Guest Experience
Hospitality businesses are built on providing the highest standards of service to guests. The hotel technology experience can make things easier, but it is the duty of every single hotel staff member…
5 Ways In-Room Tablets Increase Hotel Revenue
Hotel guest technology integrations are creating great opportunities for hotels to deliver more personalized experiences with quicker service delivery times. In-room mobility and smart apps are becoming a major amenity in branded…
Impact of Technology Solutions on Hotel Guest Overall Satisfaction
Hospitality technology solutions are continuously revolutionizing the way hotel guests perceive a brand and engage with it. Technology is completely changing the way travellers books holidays, personalize their hoteling experience, and the…
Technology Management is Essential for Hotel New Builds in 2019
Over the last decade, the U.S. travel & tourism industry has prospered with an increase in global travelers and a remarkable increase in the number of hotel new build projects. Lodging Magazine…
