Digital Concierges: The Future of Hotel Guest Experience Management
Introduction In today’s rapidly evolving hospitality industry, meeting guest expectations has become more challenging than ever. Modern travelers demand instant…
Category: Hotel Guest Experience
Adapting IT Infrastructure for a Seamless Omnichannel Guest Experience
Introduction As digital and in-person guest interactions continue to blend, the concept of an omnichannel experience has become increasingly important…
Keeping the Guest Data Safe: How PCI DSS 4.0 Empowers Hotels to Secure Guest Data
Guests demand security. They expect hospitality merchants like hotels to safeguard personal and payment card information shared to facilitate bookings, room access and on-property services.
Expert Insights: Major challenges to Guest Technology Experience
The hospitality industry is becoming increasingly reliant on technology to provide top of the line service to its guests. However,…
How Hotel Technology Is Transforming The Guest Experience
The hospitality industry has been on a path of innovation and transformation in recent years thanks to technology. The hotels…
Smart Technologies Are The Next Step For Hoteliers In Guest Retention
Guest Experience is the most important aspect of the hospitality industry. Hotels direct most of their resources towards improving guest…
The Path To Guest Centricity For Hoteliers
Hospitality industry revolves around providing the best service and experience to its guests; hence it is fair to assume that…
5 Technologies for Hoteliers to increase Guest Satisfaction & Retention
The hospitality industry is growing at a rapid pace with the effects of pandemic wavering and industry finding its momentum…
Hotel Technology Management and Business Travel in 2022
In a recent report, Reuters identified that business travel will progress at a fairly slow pace over the next few…
5 Perks of Integrating Contactless Guest Solutions in 2022
Accelerated adoption of contactless technology in daily life has also increased the demand for self-service solutions in hospitality over the…